If you have not traded for 3 years, you may be required to reactivate your trading account before you can resume trading through the iOCBC trading platforms.

If you have access to the iOCBC trading platforms, you can reactivate your account digitally via the iOCBC Mobile Trading app or iOCBC online trading platform:

1. Log in to your account.
2. Navigate to More.
3. Select Reactivate Account
4. Review and update your personal particulars by following the on-screen instructions.

Your request will be processed within one business day. Once completed, you will receive a push notification via the iOCBC Mobile Trading app (if installed) and an email confirmation.

If you do not have access to the iOCBC trading platforms, please complete and mail the Account Information Update Form to OCBC Securities Investors Hub.